Cancellation & Refund Policy

This policy applies to bookings made and paid for directly on the Villa Capra website. Bookings made through other platforms follow that platform's policy.

Refund schedule

• 14 or more days before check-in — 100% refund.
• 7 to 13 days before check-in — 50% refund.
• Less than 7 days before check-in — no refund.
• No-show — no refund.

How refunds work

• Refunds are calculated on the amount actually paid and returned automatically to the original payment method through Stripe.
• Payment processing fees are non-refundable where our payment provider does not return them.
• When a booking is cancelled or refunded, the booking status is updated and, where the stay is no longer going ahead, those dates are released back to the calendar.
• If Villa Capra cancels for reasons within our control, you receive a 100% refund.
• Date changes are subject to availability and any difference in price.
• Early departure does not automatically entitle you to a refund of unused nights.
• Force-majeure and emergency situations are handled at Villa Capra's discretion.
• Payments that fail or are abandoned at checkout never create a confirmed booking and are never charged, so no refund is required.

Requesting a cancellation

Email bookings.villacapra@gmail.com or call +61 435 044 012 with your booking reference. Refunds are processed through our payment provider and usually appear within 5–10 business days.

Nothing in this policy limits rights you have under Australian Consumer Law, including where the accommodation is not provided as described.